Emergency Services New Volunteer Experience Project We are looking at improving the experience of new volunteers Volunteers’ socialisation – their first experiences with the organisation – significantly influences their engagement, motivation, and intentions to stay or withdraw from an organisation. Failure to socialise newcomers is known to lead to lower levels of commitment and premature departure from organisations – leading to an organisation not capitalising on their recruitment and training investments. Essentially, poor socialisation is financially and reputationally costly for an organisation. On the other hand, effective socialisation can lead to members feeling engaged, competent, and socially integrated with others in the organisation. Therefore, it is important to optimise the socialisation process. DFES is partnering with Curtin University on research looking at improving the experience of new volunteers in the Volunteer Emergency Services. We are working to identify the most effective ways and biggest challenges to on-board and train new volunteers. Key research goals The purpose of this research is to develop tools, resources, and approaches that can help volunteer leaders improve the experience for new volunteers. With volunteers’ first hand input, we can identify important strategies to make sure future emergency service volunteers have a positive experience. ​ Join our project If you have recently joined the Emergency Services, we would like to invite you to join the New Volunteer Research Project. As a new volunteer your perspective is invaluable to us. Your involvement will be confidential and include completion of four short surveys over your first year as a volunteer. The research team will provide you with feedback and updates throughout the year. To register to participate please click on the link below: Register to participate Project Leads Jane Chong Marylene Gagne Patrick Dunlop Djurre Holtrop (from Tilburg University)

East Metropolitan Health Service (EMHS) Remote Monitoring Service What is the EMHS Remote Monitoring Service? Virtual care models including Remote Monitoring Services have a significant potential to transform traditional service delivery. Remote Monitoring Services use innovative technology to monitor patients in their hospital ward beds for subtle changes in their condition and early signs of clinical deterioration. This technology will allow medical professionals to more closely monitor patients, and respond to patient needs more efficiently, effectively, and consistently. East Metropolitan Health Service (EMHS) is investing in a Remote Monitoring Service (RMS), a system which will provide clinicians located in a central Command Centre with a range of data provided by patient monitoring technology, data analytics tools, and clinical systems. These systems are designed to facilitate proactive, and not reactive care, by using technology to evaluate clinical information, identify patterns and predict deterioration earlier. Once patient deterioration is identified, RMS will facilitate communication between RMS clinicians and staff on the ward using two-way audio and video in order to support the development of an appropriate care plan. Our Mission ​ The effectiveness of implementing remote monitoring systems has had mixed results, with much of the difference in these outcomes attributable to work design issues. In collaboration with EMHS and HEDA, the aim of this research project is to implement the institute’s SMART work design framework to the context of RMS, to understand how RMS influences work design factor for key staff members, and how work roles can be best designed to maximise the value of HIVE for patient outcomes, hospital outcomes, and staff outcomes. ​ Data collection is ongoing and includes observations, interviews, and surveys with hospital staff, centring on staff work experiences, perceptions of their work, perceptions of RMS, and observations of current work design. ​ Our Impact Not only will the insights from this research inform the effectiveness of the planned RMS implementation, but also serve as a foundation for facilitating the expansion of RMS to other sites with leading-edge knowledge to harness such technologies across Australia. Project Leads Sharon Parker Mark Griffin Karina Jorritsma Partners Prof. Suzanne Robinson from Health Economics and Data Analytics (HEDA) Assoc. Prof. Richard Norman from Health Economics and Data Analytics (HEDA) East Metropolitan Health Service PhD Students Natalie Griffiths (UWA) Natalya Desai (Curtin) Key References Hay, G. J., Klonek, F. E., Thomas, C. S., Bauskis, A., Baynam, G., & Parker, S. K. (2020). SMART work design: Accelerating the diagnosis of rare diseases in the Western Australian Undiagnosed Diseases Program. Frontiers in Pediatrics, 8. Kahn, J. M., Rak, K. J., Kuza, C. C., Ashcraft, L. E., Barnato, A. E., Fleck, J. C., ... & Angus, D. C. (2019). Determinants of intensive care unit telemedicine effectiveness. An ethnographic study. American Journal of Respiratory and Critical Care Medicine, 199(8), 970-979. Rincon, T. A., Bakshi, V., Beninati, W., Carpenter, D., Cucchi, E., Davis, T. M., ... & Olff, C. (2020). Describing advanced practice provider roles within critical care teams with Tele-ICUs: Exemplars from seven US health systems. Nursing Outlook, 68(1), 5-13.

Thu, 09 Nov | Future of Work Institute (4th floor) Are they really a servant leader? Trialling alternative ways of researching servant leadership | FOWI Seminar Series With Associate Professor Nathan Eva (Monash Business School) Time & Location 09 Nov 2023, 12:00 pm – 1:00 pm AWST Future of Work Institute (4th floor), 78 Murray St, Perth WA 6000, Australia Share This Event